Privacy Policy

A. Introduction

Ambwene Konzo Limited ("konzo") prioritizes user privacy and maintains confidentiality as a responsible data controller. This policy describes how konzo and its subsidiaries handle personal information across all customer channels—websites, mobile sites, apps, and offline locations.

The policy applies to anyone purchasing or inquiring about konzo's products and services. By accessing the website or sales channels, users agree to these terms. The policy does not cover third-party websites or their practices.

This is part of your user agreement; capitalized undefined terms reference the User Agreement.

B. Users Outside Tanzania

Data processing occurs primarily in Tanzania and other jurisdictions where third parties process information on konzo's behalf. By agreeing, users consent to this processing, understanding that data protection regulations may differ from their home country.

Users may withdraw consent by emailing info@konzo.co.tz, but this may prevent service delivery. Withdrawal could severely inhibit our ability to serve you properly or require cancellation of the services you requested.

C. Type of Information Collected and Legal Basis

Personal Information includes:

1. Registration Information

Personal identity details (name, gender, age)
Contact information (email, addresses, phone, fax)
Financial data (banking, credit/debit card details, payment history)

2. Other Information

Transaction history and buying behavior
Usernames, passwords, security information
Data stored on servers (images, documents)
Public domain data from social media
Information about other people you transact on behalf of (with their consent)

D. How We Use Your Personal Information

1. During Transactions

Payment details, encrypted card numbers, banking/wallet information, and recipient details facilitate transaction completion.

2. General Uses

Transaction status updates
Order and service confirmations via SMS/WhatsApp
Order and service updates and changes
Customer service contact
Website customization
Service reviews and feedback requests
Verification messages
Account validation and fraud prevention

3. Surveys

Participation is optional. Aggregated survey results improve services, though participant identity remains anonymous unless stated otherwise.

User Generated Content (UGC): konzo collects optional reviews, ratings, questions, answers, and poll data. Reviews may appear on our platforms. Types include:

Reviews and Ratings
Questions and Answers
Crowd Source Data (poll questions)

4. Marketing, Research, Programs

konzo uses personal information for promotions, contests, and reward programs. Users receive periodic marketing emails, newsletters, and exclusive offers. From time to time we may add or enhance services available on the website.

konzo may enroll users in reward programs (status visible upon login) and share information with fulfillment partners. Users may opt out by writing to konzo.

E. Data Retention

konzo retains personal information as long as reasonably necessary for stated purposes. Longer retention occurs when required by legal, regulatory, tax, or accounting obligations.

F. Cookies and Session Data

1. Cookies

Cookies personalize website experience and advertisements. They enable faster login and track ad effectiveness. Third-party advertising servers may place cookies to measure ad performance and provide targeted advertisements.

All such information is anonymous and does not link online actions to individuals. Most browsers accept cookies automatically, though users can control settings. Blocking konzo cookies may disable website features.

2. Automatic Session Logging

Each access logs session data including IP address, operating system, browser type, and user activities. This helps analyze browsing patterns, diagnose server problems, and improve administration. While this data does not identify users personally, ISP and approximate geographic location may be determined.

G. With Whom Your Personal Information Is Shared

1. Service Providers and Suppliers

Information is shared with the service providers and suppliers involved in fulfilling your order or service request. konzo authorizes sharing only for service fulfillment; how providers use data is their responsibility as independent controllers. Users should review provider privacy policies.

konzo does not sell customer names or personal information to third parties except to business partners and vendors for referral services and promotional benefits based on purchase history.

2. Companies in the Same Group

For improved personalization and efficiency, information may be shared with affiliates under controlled circumstances. If konzo is acquired or restructures, customer information transfers to the acquirer or new entity.

3. Business Partners and Third-Party Vendors

Filtered personal information is shared with corporate affiliates offering complementary products and services. Such services follow the partner's privacy policy.

konzo engages third parties for payment processing, data hosting, and platforms. Non-identifiable aggregate data builds better services through statistical analysis. This anonymous information may be shared with suppliers, advertisers, and potential partners.

Third parties performing market research, surveys, and similar work receive information under confidentiality agreements for project completion only.

4. Disclosure Requirements

konzo may disclose personal information when:

Required by law, enforcement authorities, or court order
Necessary to conduct business
Required for compliance and audits
Needed to secure systems
Necessary to enforce rights or protect property of konzo, affiliates, employees, or directors, or when disclosure prevents harm

Such disclosure and storage may take place without your knowledge.

H. Opt-Out From Promotional Emails

Users receive occasional emails about sales, special offers, and new services. To unsubscribe, click the "unsubscribe" link in emails.

I. Mobile App Permissions

When installed, the konzo app requests permissions for optimal functionality:

Device and App History: OS name/version, network, hardware model, unique identifier, language optimization
Identity: Account details for auto-filling emails, user mapping for offers, social sign-in
Location: Location-specific deals, personalization, auto city detection, and location-aware features
SMS: Auto-filling OTPs, mobile validation, seamless transactions
Phone: Direct calls to our partners and customer service
Contacts: Social sharing features and selecting contacts within the app
Photo/Media/Files: Saving and uploading multimedia reviews
Wi-Fi Connection: Bandwidth optimization for uploads
Device ID and Call Information: User identification and pre-population of form fields
Camera: Capturing images for receipts, documents, and reviews
Calendar: Adding events and appointments to your calendar

J. How We Protect Your Personal Information

All website payments are secured using TLS (Transport Layer Security) encryption, automatically scrambling data before transmission. The website maintains stringent security measures protecting against loss, misuse, and alteration. Secure servers protect account access, and strict guidelines govern information handling against unauthorized access.

K. Withdrawal of Consent and Permission

Users may withdraw consent to submit personal information or decline permissions at any time. This may limit website access or prevent service delivery. Withdraw by emailing info@konzo.co.tz.

L. Your Rights Regarding Personal Information

Users access personal information through their account and may correct or delete non-mandatory fields directly. Those without accounts may write to info@konzo.co.tz.

M. Eligibility to Transact

Users must be at least 18 years old to transact with konzo and consent to personal data processing.

N. Changes to the Privacy Policy

konzo reserves the right to revise this policy for legal, business, and customer requirements, with appropriate user notification.

Contact:info@konzo.co.tz